Email Support
Basic Settings
Use these settings when setting up your email on new devices.
| Username |
name@yourdomain.com (example john@beagleproductions.com) |
| Password |
the password provided by Beagle Productions |
| Incoming Server |
ca1.beagle.io
IMAP Port: 993
POP3 Port: 995
|
| Outgoing Server |
ca1.beagle.io
Outgoing/SMTP Port: 465
|
Additional Settings
- Authentication is required for IMAP, POP3 and SMTP
- Authentication type: Password
- Use Secure SSL
Frequently Asked Questions
I can receive email but am unable to send; what am I doing wrong?
First, look into your Account Settings and ensure that your Outgoing Server is listed as ca1.beagle.io.
Next, ensure your Outgoing or SMTP Port is set to 465.
Lastly, ensure that any fields listed as "username" are filled in with your full email address. In addition, please note that even if usernames/password is listed as "Optional" in settings - it's best to fill them in anyways.
I keep getting a message saying "Mailbox Quota Exceeded" and I can't login to my email. What can I do?
First, to prevent this from happening, try to delete Sent/Trash/Old emails regularly. Attachments (Images, files, etc) are what tend to fill up an mailbox fast, so downloading the attachments and deleting the emails is a good preventative measure.
Alternatively, contact us to request an increase on the size of your mailbox.
I would like to change my password. Where can I do this?
Your password can be updated through the webmail service. For more information on webmail, see below.
Webmail
I would like to access my email online. How can I do this?
To login to webmail, enter the following URL into your browser
http://www.yourdomain.com/webmail
- Type Email anddress and Password in fields provided and click Login to continue
- There will be a variety of programs to access Webmail. We recommend choosing Roundcube. Click Roundcube.
- Upon logging into Roundcube you can Send, Receive, Delete emails just like any other program
- To end your session, be sure to click "Logout"
Please note: this landing page is where you will be able to manage the following for your account:
- Change Password
- Forwarding Options
- Auto Responders
- Configure Mail Client
- Configure Calendar and Contacts
- Email Filtering
- Email Trace
- Update Contact Information
Desktop Email Applications
Get Instructions
Outlook
For detailed instuctions on how to setup your email account using Outlook use the Get Instructions link.
- The User and Server Information and Settings can all be found under Basic Settings
- Choose IMAP if you will be using your email in multiple locations (ie. Phone, Computer, etc). Otherwise, choose POP.
- Make sure to always fill in the full email address in any Email Address or Username fields
- We don't require login with Secure Password Authorization
Get Instructions
Thunderbird
For detailed instuctions on how to setup your email account using Thunderbird use the Get Instructions link.
- The User and Server Information and Settings can all be found under Basic Settings
- In Security and Authentication, check off "Use Secure Authentication"
- Choose 'SSL' in the 'Connection Security' dropdown
- Ensure Outgoing Server Port is 465 (not 587)
Get Instructions
Mac Mail
For detailed instuctions on how to setup your email account using Mac Mail use the Get Instructions link.
- The User and Server Information and Settings can all be found under Basic Settings
- Click "Set Up Mail"
- Choose "Add Other Mail Account..."
- If Mail doesn't recognize the email provider, it may ask for additional settings. Use the settings listed under Basic Settings
Mobile Devices
Get Instructions
iPhone
For detailed instuctions on how to setup your email account using an iPhone use the Get Instructions link.
- Under "Add Account" - choose Other > Add Mail Account
- If Mail doesn't recognize the email provider, it may ask for additional settings. Use the settings listed under Basic Settings
- Upon entering in the account information, check OUTGOING MAIL SERVER > SMTP > PRIMARY SERVER to ensure that the settings are properly listed.
- lso, be sure to fill in username and password and make sure Use SSL is selected. Choose Password as Authentication and ensure Server Port is set to 465.
Get Instructions
Samsung
For detailed instuctions on how to setup your email account using a Samsung S III use the Get Instructions link.
- The User and Server Information and Settings can all be found under Basic Settings
- Choose IMAP if you will be using your email in multiple locations (ie. Phone, Computer, etc). Otherwise, choose POP.
Blackberry
- The User and Server Information and Settings can all be found under Basic Settings
- From the Home screen click the Setup icon
- Select Email Accounts
- Select Internet Mail Account, and follow the screens to set up your email
Get Instructions
HTC
For detailed instuctions on how to setup your email account using a HTC device use the Get Instructions link.
- The User and Server Information and Settings can all be found under Basic Settings
- Choose IMAP if you will be using your email in multiple locations (ie. Phone, Computer, etc). Otherwise, choose POP.
Get Instructions
Nokia
For detailed instuctions on how to setup your email account using a Nokia device use the Get Instructions link.
- The User and Server Information and Settings can all be found under Basic Settings
- Select "Set up POP or IMAP email on a Nokia mobile phone
- Choose IMAP if you will be using your email in multiple locations (ie. Phone, Computer, etc). Otherwise, choose POP.
